This text addresses the competency BSBEBUS403A - Communicate Electronically, taught under Certificate IV in Business (Frontline Management). In order to meet the requirements of the qualification, students need to complete the 5 compulsory units contained in the core text, together with 3 electives from a given list, including 2 units in Frontline Management. As well as this elective title, McGraw-Hill publishes to meet many of the other electives in that list including: BSBFLM406B - Implement Workplace Information System BSBFLM409B - Implement Continuous Improvement BSBCMN404A - Develop Teams and Individuals BSBCMN410A - Coordinate Implementation of Customer Service Strategies BSBCMN412A - Promote Innovation and Change BSBCMN413A - Implement and Monitor Environmental Policies BSBCMN416A - Identify Risk and Apply Risk Management Processes BSBCMN419A - Manage Projects BSBEBUS409A - Lead and Facilitate E-Staff The core text, Management: Practical Skills for Business 1e, addresses the following competencies: BSBCMN402A - Develop Work Priorites BSBFLM412A - Promote Team Effectiveness BSBFLM405B - Implement Operational Plan BSBFLM403B - Implement Effective Workplace Relationships BSBCMN411A - Monitor a Safe Workplace Designed to facilitate active learning and self-paced learning, this text is part of the Management Foundations Series (MFS) published by McGraw-Hill to meet the learning approach and curriculum requirements of TAFE. Written in a workbook style, students are given the opportunity to apply, practice and assess their skills as well as learning the concepts for good business management.