"The six-part structure begins by introducing the basic skills needed, such as starting a rapport, being self aware and the fear of saying the wrong thing. Leading on to more complex skills such as assessing, maintaining open dialogue, working with space and silence and developing professional assertiveness, this extremely accessible resource will be valuable even as experience builds. All the skills and techniques work, in terms of contributing something to patient/client care. They have all been tried with patients, clients, colleagues and students, sometimes accidentally at first, but then on purpose." - back cover.